FAQ

Can I receive alerts via text message?

Yes, you can instantly receive alerts via a text message sent to your mobile phone, without having to login to your account. On the smartphone app, from the Settings menu tap Vehicle Settings, then tap the vehicle you want to configure then tap Alerts & Notifications. On the website, on the Settings menu, click Manage Alerts.
Can I have alert notifications sent to multiple email addresses and multiple mobile phones?

Yes, for each alert, you can define any number of email addresses to receive alert notifications. In addition, you can specify any number of mobile phone numbers to receive a text message for each alert. On the smartphone app, from the Settings menu tap Vehicle Settings, then tap the vehicle you want to configure, then tap Alerts & Notifications. On the website, on the Settings menu click Manage Alerts.
Can I create customized alerts?

Yes, you can customize the following alerts:

- Speed alert threshold
- RPM threshold value and minimum time required to set a high RPM alert
- Individually enable or disable the entry and exit alerts for each geo-fence
- Amount of G-forces required to trigger a motion alert
I drove over the the programmed speed threshold, why didn't I receive a speed alert?

The speed alert is only set once the vehicle goes over the threshold for at least 5 seconds. In addition, some vehicles have speedometers that are calibrated slightly high, so the vehicle may actually be going just under the speed the speedometer indicates. To see the alert in the mobile apps or web portal, you may need to refresh the data using the refresh data. To receive an notification via email, ensure your email address is entered correctly in the settings area for notifications.
How do I turn on e-mail notifications for alerts?

Email notifications can be configured for any alert. To receive a notification you need to have the correct alert conditions occur, and you need to ensure there is a valid email address entered under the Notifications settings. To edit your email notifications on the mobile app, on the Settings menu, select Vehicle Settings then select the vehicle you want to configure and then select Alerts and Notifications for the vehicle. On the website, make sure you are viewing the vehicle you want to configure; on the Settings menu select Manage Alerts and then select the alert you want to configure.
How do I stop receiving alert notifications in my e-mail?

You can remove individual email addresses to stop sending notifications to that email address. To edit your email notifications on the mobile app, on the Settings menu, select Vehicle Settings then select the vehicle you want to configure and then select Alerts and Notifications for the vehicle. On the website, make sure you are viewing the vehicle you want to configure; on the Settings menu select Manage Alerts and then select the alert you want to configure. In addition, for geo-fences, you can deactivate the entire geo-fence in which case, no alerts or notifications will be generated for that geo-fence. Further, you can deactivate the entry and exit from that geo-fence independently if you wish. A deactivated alert will not generate notifications.
Why don't I receive any e-mail alert notifications?

To receive alerts you need to have the correct driving conditions occur and you need to ensure there is a valid email address entered under the settings area for Alerts and Notifications.
I crossed a geo-fence, why didn't I receive an alert?

Geo-fence detection depends on a number of factors, including the tolerance of the GPS system, the size of the geo-fence and how close the vehicle is to the edge of the geo-fence. Because of this, in some cases, a geo-fence crossing may not be detected. To make sure you see the alert in the mobile apps or web portal, you may need to refresh the data using the refresh data. To get an alert via email, you need to ensure your email address is entered correctly in the settings area for email.
Why do I see multiple geo-fence alerts at about the same time when I crossed the geo-fence only once?

Geo-fence detection depends on a number of factors, including the tolerance of the GPS system, the size of the geo-fence and how close the vehicle is to the edge of the geo-fence. As a result, you may see multiple alerts for one crossing.
Why did I receive a geo-fence alert even though I didn't move my vehicle?

Geo-fence detection depends on a number of factors, including the tolerance of the GPS system, the size of the geo-fence and how close the vehicle is to the edge of the geo-fence. To minimize false alerts, you can increase the size of the geo-fence, a minimum radius of 0.1 mile is recommended, and you can center the geo-fence on where you normally park your vehicle.
Is there a limit on how many email addresses or mobile phone number I can enter to receive notifications?

No, you can enter as many email addresses and mobile phone numbers as you wish.
What is the approximate time to receive an alert notification through email or a text message?

The email or text messages are sent as soon as they are communicated from your module to the cloud server. Cellular coverage at the vehicle location can affect how quickly an alert is communicated to the server. In addition, the time for the notification to reach your inbox or phone can vary due to network delays. In general, most notifications are received within minutes after the alert.

How do I get a copy of the User Manual?

You can download the User Manual from the Connect Your Car page.
I have a comment or product suggestion for Delphi. Who do I send it to?

You can send an email to connectedcar_support@delphi.com
I would like to contact support directly. Who can I contact?

You can contact customer support at your wireless carrier or click here to submit an electronic request.

Why doesn't my VIN or my make, model and year of my vehicle show up on my Dashboard page?

Not all vehicles report VIN to the module. For those which do not, you will see the word "Vehicle" followed by a number, such as "Vehicle 1." You can update your vehicle information by entering the VIN or the make, model and year of your vehicle yourself. In the mobile app, navigate to the Settings menu, select Vehicle Settings, select the vehicle you wish to edit, and then select Edit. On the website, click the name of the vehicle at the top of the screen.
Why doesn't fuel data show on my Dashboard page?

Not all vehicles report fuel level to the module. Refer to the Fitment Guide
Why isn't the data on my Dashboard page right?

To view the latest vehicle data, use the Refresh feature. The time and date of the last refresh is displayed.

Can I select my own username?

Yes, as long as it is not already in use. Your username must be a minimum of 1 character, a maximum 75 characters. It must not contain any of the following characters: $ & + ( ) / : ; = ? @ (space character) " < > # % { } | \ ^ ~ [ ] `
What are the rules for a valid password?

Your password must be a minimum of 6 characters, must contain at least 1 number, and is limited to the following list of characters: ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789 -_!?()@#$*&.,
What if I forget my username and password?

You can use our automated system if you forgot your login information. Simply use the provided buttons on the login screen in both the apps and the website.
How many modules can I add to one account?

You can add as many modules as you wish.
How do I remove a module from my account?

You can delete a specific module from your account, should you no longer need access to it. In the smartphone app, from the Settings menu, tap Account Settings, then tap Manage Modules. Tap the module you with to remove then tap Delete Module. On the website, under the Settings menu click Manage Modules. Click on the trash can icon next to the module you want to remove.
My phone is frozen and I can't do anything with the app. How do I close the app?

You can use the application manager on your phone to stop the app from running. Or you can turn your phone off and then back on again.
What happens if I load the app on my non-wireless carrier phone?

The smartphone apps are designed to run on the following smartphones regardless of your service provider: Android version 4.0 and later, Apple iPhone running iOS version 7.0 and later.
How many mobile devices or PCs can be logged on to the same account?

There is no limit on how many phones and/or PCs can be logged into the same account.
If I have multiple modules on one account, how can I see the data from my other vehicles?

On an iPhone, you can select a different vehicle by tapping on the vehicle icon in the upper right hand corner. On an Android, you can select a different vehicle by tapping on the vehicle name at the top of the screen. On the website, you can select a different vehicle by clicking on the drop down arrow located to the right of your vehicle name at the top of the screen.
How can I see all my vehicles at the same time on the map?

On the menu within the Location screen, use the Hide/Show Vehicles features to select which vehicles you want to display on the map.
When I added a new module, the application displayed an error message, but once I logged out and logged back in it appeared on the module list. Why?

The proper procedure when adding a new module is to add the module to your account, log out of your account on all phones and the website, then log back in. This will ensure you see all modules associated with your account.
Does the programmable odometer show me total vehicle mileage or just the recent trip mileage?

You can use either method. If you clear the programmable odometer prior to a trip, it will perform as a trip odometer displaying the mileage for that trip. If you set the odometer to your vehicle odometer, it will track the total mileage of your vehicle.
Why is the programmable odometer not updating while I am driving?

The programmable odometer will not update until your turn off the ignition and the trip is recorded in your Delphi Connect account.

What is Delphi Connect?

With the Delphi Connect system, you can monitor and locate your car, as well as troubleshoot its problems. For a full list of features, visit the Delphi Connect Overview.

Delphi Connect comes with an easy-to-install module for your vehicle. To get information about your car and manage it, you'll use your Delphi Connect Account through a smartphone app or the Internet.
Does the module work like a phone?

No, the module doesn't work like a phone or make calls.
What is the Delphi Connect Account?
Delphi Connect includes access to your Delphi Connect Account. After you set up your Delphi Connect Account through the Smartphone app or on the Internet, you can:
- Use the vehicle's existing key fob functions remotely from your Smartphone or computer (e.g., you can unlock the car even if the keys are locked in the car). Compatible vehicles only.
- Locate and track the vehicle without interrupting the driver
- Receive alerts for certain driving behavior (e.g., high speed or RPM) and vehicle performance issues
- Set up geo-fences (i.e., driving boundaries) and receive alerts for entry and exit
- View trip logs
- Diagnose your vehicle's health
Do I need a Smartphone to use the Delphi Connect system?

No, once you set up your Delphi Connect account, you can sign in to it through the internet by clicking here.

How many geo-fences can I set?

You can set a maximum of 6 geo-fences per vehicle.
How do I create geo-fences in different states?

You can create geo-fences in any location you wish using the geo-fence feature on the website or the smartphone app.
Can I create a geo-fence by using an address or business name?

Yes, when creating a new geo-fence, you can enter an address or business name to locate where you wish to create a new geo-fence.

Does the module impact my gas mileage?

The module has no impact on your vehicle's gas mileage.
How many vehicles can I install it in?

As many as you wish. The module will only record data from the vehicle in which it is currently installed but the recorded data from all vehicles is always available in the smartphone app and website.
Why don't I see the right vehicle at the top of my Dashboard page?

If you have connected your module to more than one vehicle, you can choose which vehicle data you want to view. On the website, select the down arrow next to the vehicle name at the top of the page and select the desired vehicle. In the Android app, tap the name of the vehicle name at the top of the screen and select the desired vehicle. In the iPhone app, tap the vehicle icon at the top of the screen and then select the desired vehicle.
How do I set up and install the module?

To set up the Delphi Connect system, you'll need to activate the Delphi Connect module on your wireless carrier's network with an associated data plan. Then, follow the setup and installation instructions in the guide provided in the package and also available here.
How do I know if I am out of my wireless carrier's coverage area?

With the engine running, you can determine this by looking at the Status LED. If it is solid Red, there is no cellular coverage. If it is solid or blinking Yellow, you are connected on a roaming network and off your wireless carrier's network.
Can I install my module while the car is running?

Per the installation instructions, you should have the ignition off when you connect the module to your car's OBDII connector.
I installed my module while my vehicle was running. Will it work?

Per the installation instructions, you should have the ignition off when you connect the module to your car's OBDII connector. If your module is performing normally and you can access your vehicle data, then you should not have any problems. If you are having trouble seeing your vehicle data, then follow the instructions in the installation pamphlet or the User Manual.
I plugged my module into my OBD II port but I don't see my vehicle when I log into the app or portal. Why?

Verify your vehicle's compatibility using the Fitment Guide before proceeding. If it is listed as compatible, follow the steps in the installation pamphlet included with your purchase and ensure that each step is completed successfully. Check the Troubleshooting section for further guidance. Make sure you are looking at the correct vehicle by using the vehicle selector in the app. If the blue LED returns to solid after the initial installation, your vehicle is currently incompatible with Delphi Connect system.
Will my module work with the telematics system that came with my car, examples include Mercedes mBrace, Lexus Enform, Hyundai BlueLink, BMW ConnectedDrive, Volvo On Call?

The Delphi Connect modules are designed to work regardless of a car's existing telematics system. However, some features provided by the car maker may be impacted. Please contact your car manufacturer for further information.
Will my module work with the GM Onstar telematics system that came with my car?

The Delphi Connect module will work with the GM Onstar system. However, the remote diagnostic feature of Onstar may not function while the module is connected to your car. Please contact your car manufacturer for further information.
I have more than one module on my account, why don't I see all of my vehicles?

Make sure each unit is properly installed and functioning. First, under the Settings page, tap Account Settings, then Module Management, then confirm that all the modules are listed. Second, start each vehicle and confirm that the LED on the module is blinking green while the engine is running. If all modules are on the account and functioning, it may be that one or more vehicles is not reporting the VIN. In this case, it is possible that such a vehicle cannot be uniquely identified from another vehicle on the account. This can occur when you have two vehicles with similar make and model and one or both do not report the VIN. If all modules are properly installed, use the Hide/Show Vehicle feature located on the Location screen menu to make sure the vehicles will be displayed on the map.
How do I add an additional module to my account?

If the additional or "second" module is on an account that you have logged in to, first remove the second module from that account using the Remove feature. Then log into the account, called the "master" account, you want to add it to and use the Add Module feature. You will need to enter the ESN or IMEI or MEID and the Registration Key of the second module. These are printed on the module label. You may also need to enter in the username and password of the second module account. Once successfully added, you will need to i) log out of your master account and log back in and ii) if currently installed in a vehicle, remove the second module from the vehicle and reinstall it in the vehicle. These two steps will ensure you will be able to see the new module in your account. In the apps, from the Settings menu, tap Account Settings, then tap Module Management. On the website, under the Settings menu, select Manage Modules.

Can I use the key-fob function on more than one vehicle?

Your module can have the Key fob function setup on up to two vehicles. See question How many key fobs can the module support?
How many key fobs can the module support?

Your module allows you to add key fobs for two different vehicles with the Delphi Connect app or website. In the future, Delphi will offer the ability to remove one vehicle and add another vehicle.
I setup the key fob feature with my vehicle and now my factory Key Fob doesn't work. Why?

During key fob setup, the step where your factory key fobs needed to be re-paired may not have completed successfully. You can repeat the key fob setup by initiating the setup process in the web portal (not the app) and trying the setup again. If it fails again, please call KeylessRide technical support at (888) 861-2651 for assistance.
I have an aftermarket keyless entry system. Will this affect the key fob function on my phone?

The Delphi Connect system is currently only designed to operate factory (OEM) remote keyless entry systems. You will not be able to activate the Key fob function with your aftermarket remote keyless entry system.
Why doesn't the key fob feature work on my car? Will it ever?

While Delphi Connect supports most vehicle key fobs, unfortunately, there are some we currently do not support. We continue to add key fob support for additional vehicles. You will need to check the Fitment Guide for compatibility to determine when support is added.

What happens if you hit the call 911 button while live tracking?

You will be presented with the phone's dialer screen with the "911" entry preloaded. You must select Yes or Call to initiate the call. If it was unintentional, you can select No or Back or the Home button.
How do I start live tracking?

To start live tracking, ensure the module is properly installed and working. In the website, select the Location feature, then select "Live Tracking." In the Android app, tap the Location feature then tap the live tracking icon which looks like a small radar. On the iPhone, tap the Location feature. On the Location menu, tap the Live Tracking slider. Note, to avoid excessive data usage, live tracking will automatically exit after 10 minutes, but you can restart live tracking as many times as you wish.
Why is live tracking limited to 10 minutes?

This is a precaution to prevent excessive wireless data use and charges in the event you forget to cancel the Live Tracking mode. You can continue to Live Track an unlimited number of times after a timeout.
I was tracking a vehicle and it stopped giving me a location and then started up again. Why?

If the module or you cell phone lose their cellular connection during live tracking, updates will stop. Once the cellular connection is re-established, the live tracking will resume automatically.
After live tracking for 10 minutes, how long do I have to wait to restart live tracking?

You can start live tracking again at any time. There is no requirement to wait to start it again.
Why does the car on live tracking jump when it moves?

During live tracking, the information on your vehicle is updated about every 5 seconds. When this update occurs, the display will automatically center the map on the current location of your vehicle. Note, when using the website, if you move the map away from the vehicle while live track is running, the map will no longer center on the vehicle every 5 seconds.
Why does the vehicle icon show red (ON) in live tracking and the engine icon is OFF on the dashboard?

The live tracking feature uses a red vehicle icon to show the location of the vehicle whether it is running or not. The data on the dashboard represents the last time you requested an update of information using the refresh feature which may not be the same as the live tracking data. To see recent information on the dashboard, you need to press the refresh button. The engine indicator will be updated to show the correct state, running or not.

What is the blue dot on my location screen?

Within the smartphone apps, the blue dot represents the current location of the phone running the app (where your phone is, not your vehicle)
I installed my module and it won't pick up my current location. Why?

Your module relies upon GPS to determine vehicle location. Location accuracy is subject to GPS accuracy which means that it could take minutes for a first-time position to be available and it may not work inside of garages or in other structures. It may even be possible that the location in the vehicle where the module is installed may create a weak GPS signal and use of an extension cable may be necessary to relocate the module to a better location for GPS reception.
I don't see all my vehicles on the map?

On the dashboard, only the current vehicle will be displayed on the small location map. On the Location screen, all vehicles that are selected to be displayed will be shown. Use the Hide/Show Vehicles feature available on the Location menu select vehicles for display.

What are the extension cable and cradle mount for?

The relocation kit, which includes the extension cable and cradle, will allow you to install the module in a location other than the OBDII connector. This may be desired because the module interferes with driver or passenger movement or for aesthetic reasons. The extension cable will also permit relocating the module for better GPS reception in the event of position accuracy problems.
Can I get a discount on my car insurance with this product?

Currently, your Delphi Connect information is for your use only. Should insurance related services be offered in the future, you will be notified and have the option to participate or not participate in such services.
It's really cold where I live. Will this affect the module?

Being a cellular device, the module will generally work in the same conditions as your cell phone, although there are no batteries in the module to be concerned about as you would have with a cell phone.
It's really hot where I live. Will this affect the module?

Being a cellular device, the module will generally work in the same conditions as your cell phone, although there are no batteries in the module to be concerned about as you would have with a cell phone.
Will performing a Refresh on my vehicle impact my battery?

The refresh feature will wake up your module for a short time. Continuously performing a refresh without starting the vehicle may impact battery charge level.
Is there a charge to receive notifications through text messages?

Text notifications will be billed per the plan you have with your mobile service provider.
How much of data does the module use?

Average monthly data usage is typically less than 10MB (Mega-Bytes) per month per module. This may vary depending on how you use your vehicle and how often you enable the live tracking feature.
How do I properly remove my module?

If possible, support the vehicle OBDII connector housing and gently wiggle the module as you pull uniformly outward away from the vehicle OBDII connector. Note that the module is designed for a snug fit and may require a strong pull to fully remove it.
Why is it hard to disconnect the module from the OBDII port?

The module was designed to maintain a secure and snug fit on all vehicles so that it would never come loose or fall off the connector. Vehicles which are driven on bumpy roads create excessive vibration which could loosen the module if it weren't designed for a snug fit.
Should I disconnect the module before having my vehicle jump started?

Delphi recommends disconnecting your module when jump starting your vehicle.
Will using this product void my new car warranty?

Delphi stands behind the Delphi Connect product and maintains that it does not void your new car warranty.

How do you use the data collected on my vehicle?

Delphi will never forward your specific, individual vehicle data to your wireless carrier or any third-parties without your express permission. Your vehicle data may be aggregated with other vehicle data anonymously for other purposes per the Terms of Service which you, the consumer, accepted after your first login.
Does Delphi or my wireless carrier track me or my cars without my knowledge?

The Delphi Connect service is intended solely for the consumer to use for their own purposes and no one else can track your vehicle unless you give them your username and password. Protect your username and password to prevent any unauthorized person from accessing your information.

How can I program the module to track my mileage?

You can use the programmable odometer on the dashboard to track your mileage. You can set the odometer to match their vehicle's odometer for total mileage or use it as a trip odometer by setting it to zero before each trip.
Why can't I see my trip on the recent trips?

Press the refresh button on the app or website and wait up to 2 minutes for the refresh to complete. If your trip is still not shown, it is possible that the engine start and stop may not have been detected. Please take more trips and determine if you still don't see trips. If you continue to miss trips, please call your wireless carrier's support number to report the problem.
I installed my module, but the recent trip does not show my starting point. Why?

Due to the way the module synchronizes with your vehicle, it is possible that the first trip you make after installing the module may not be recorded. This is normal and all trips after this should be recorded properly. Since the module relies on a GPS signal to determine its location, it will occasionally not be able to detect an accurate position. In that situation (such as in a multilevel garage or blocked by tall buildings), the start or end position may indicate "Unknown" location.
How do I print my trip log?

The Reports and Alerts settings allow you to generate trip report. Reports will be in Excel format containing information about trips made by your vehicle. Trips contained in the report can be changed by using the user selected date range (One time report) or generated with certain frequency (recurring reports).

What happens if I get a new vehicle?

You can move the module to a new vehicle and, after performing the normal vehicle setup per the instructions, you will see the new vehicle listed in the app and portal. You will need to check the Fitment Guide for compatibility. If supported by your new vehicle, you will also be able to pair your vehicle's key fob. Note: You will only be able to pair the module to the key fob of two vehicles at any one time. See question How many key fobs can the module support?
Can I use the unit on more than one vehicle?

You can move the device to other vehicles and, after performing the normal vehicle setup per the instructions, you will see a new vehicle listed in the app and portal. You will need to check the Fitment Guide for compatibility. If supported by your new vehicle, you will also be able to pair your vehicle's key fob. Note: You will only be able to pair the module as a key fob with two vehicles at any one time. See question How many key fobs can I can the module support?
I unplugged my module before I took it to the dealership. How do I re-install it? Do I have to do everything again?

Follow the instructions in section "Module Removal & Re-Pairing Procedure" of the Reference Guide.

Why do the lights on the module change color while I drive?

The module status LED indicates data transmission which is fully explained in the installation pamphlet and the User Manual.
Why does my module only show a blue light?

If you have not performed the vehicle setup steps described in the installation pamphlet or the User Manual with the ignition on, this must be completed first. If you installed the device successfully and saw the LED blinking green but now you are seeing solid blue, the device needs to be reinstalled. It was probably disconnected or lost energy from the battery. If you have completed those steps and you still have a solid blue LED, your vehicle may currently be incompatible. Check the Fitment Guide.
I have unplugged the unit from my vehicle and plugged it back in, what do I need to do?

If the LED is solid blue, then begin with step Initiate Module Setup in the installation pamphlet to re-initialize your module. If the LED is not solid blue, disconnect the unit from your vehicle, wait 10 seconds, reconnect it and wait for the solid blue LED (about 25 seconds), begin with step Initiate Module Setup in the installation pamphlet to re-initialize your module.
My battery was disconnected recently and I can't connect to my vehicle, what should I do?

If the LED is solid blue, begin with step Initiate Module Setup in the installation pamphlet to re-initialize your module. If the LED is not solid blue, disconnect the unit from your vehicle, wait 10 seconds, reconnect it and wait for the solid blue LED (about 30 seconds), begin with step Initiate Module Setup in the installation pamphlet to re-initialize your module.
The LED shows solid blue, what should I do?

Begin with step Initiate Module Setup in the installation pamphlet to re-initialize your module. If the LED returns to solid blue, your vehicle may be incompatible. Check the Fitment Guide.

I have a Check Engine Light on but I don't see anything on the Health page. Why?

Diagnostic codes will automatically be scanned when the module is installed. Anytime following installation, to retrieve current codes, you need to press the refresh button on the health page in the web portal (not the smartphone app) and follow the instructions. If your error codes still do not show up, your vehicle manufacturer may have manufacturer specific codes they have not shared with other tool providers, which prevents the module from properly reading these codes.
What codes are pulled during a vehicle health scan (pending, active, historical)?

The vehicle scan will display the diagnostic codes reported by the vehicle. The codes returned varies by vehicle manufacturer but in general these are codes that have been set since the last time the codes were cleared in the vehicle.
Can I clear Diagnostic Codes in my car?

Yes, you can send a command to your vehicle to clear the diagnostic codes. Navigate to the Health page. On an Android, open the soft menu and tap Clear trouble codes and then tap Vehicle. On an iPhone, tap Clear on the Health page then tap Clear Vehicle. Note: Simply clearing the diagnostic codes in your vehicle will not repair any problems it may have. Driving a vehicle that has diagnostic problems without first repairing them may cause damage to your vehicle. You should always correct any problems before clearing the diagnostic codes in your vehicle.

How do I change my Wi-Fi settings?

In the apps, under the Settings page, tap Account Settings, Module management, then tap the name of the Wi-Fi capable module you want modify. Tap Wi-Fi Hotspot to access the Wi-Fi settings. On the web, select Manage Modules on the Settings drop-down menu, then click on the Wi-Fi icon next to the module you wish to modify. For access to all available settings, including advanced features, use the administrator portal available in the module. Connect to the module over Wi-Fi. Open your browser and in the address bar, enter my.dphconnect.
What is the difference between the shut off time and the force shut off time?

When the engine is turned off, the Wi-Fi hotspot will remain on waiting for a device to connect until the shut off time expires. At the end of shut off time, if no devices are connected, the hotspot will turn off. When the engine is turned off, once force shutoff time has expired, the hotspot will always turn off, regardless if any devices are connected or not. Therefore, if force shutoff time is set to zero, then the hotspot will always turn off when the engine is turned off.
Can I disconnect or disallow a device from using the Wi-Fi hotspot?

Yes, using the administrator portal, you can view the connected devices. Next to each device there is button to Block that device from accessing the hotspot. See the User Manual for more detailed information.
How many devices can I connect to my Delphi Connect Wi-Fi hotspot?

You can connect up to 5 devices at one time.
How will using the Wi-Fi hotspot affect my data usage?

All usage of the Wi-Fi hotspot will be added to your normal data usage for your wireless account.
How do I activate my hotspot?

The Wi-Fi hotspot is enabled prior to purchase
How do I change my login information for my hotspot connection?

In the apps, under the Settings page, tap Account Settings, Module management, then tap the name of the Wi-Fi capable module you want modify. Tap Wi-Fi Hotspot to access the Wi-Fi settings. On the web, select Manage Modules on the Settings drop-down menu, then click on the Wi-Fi icon next to the module you wish to modify. For full access to all settings, use the administrator portal available in the module. Connect to the module over Wi-Fi. Open your browser and in the address bar, enter my.dphconnect.
Will using my hotspot drain my battery?

While the engine is running, there is no impact to your battery. If you use the hotspot while the engine if off, you will use some power from the battery. You can control the time the hotspot remains on after turning the engine off by using the shutoff timers.
Can I access my mobile hotspot from outside the vehicle?

The hotspot is designed to provide good signal strength inside your vehicle. You may be able to connect to the hotspot while outside the vehicle but the signal will be significantly reduced.

Wireless Carrier Customer Support
U.S. Cellular (888) 944-9400	Verizon Wireless (800) 922-0204	Cellcom (800) 236-0055
Copper Valley Telecom (800) 235-5414	Chariton Valley (660) 395-9000	Northwest Missouri Cellular (800) 331-6341
Sprocket Wireless (800) 828-6567	Strata Networks (435) 622-5007	Thumb Cellular (800) 443-5057

Please Select Your Wireless Carrier
U.S. Cellular	Verizon Wireless	Cellcom

Copper Valley Telecom	Chariton Valley	Northwest Missouri Cellular

Sprocket Wireless	Strata Networks	Bluegrass Cellular

Please Select Your Wireless Carrier
U.S. Cellular	Verizon Wireless	Cellcom

Copper Valley Telecom	Chariton Valley	Northwest Missouri Cellular

Sprocket Wireless	Strata Networks	Thumb Cellular

Please Select Your Wireless Carrier
U.S. Cellular	Verizon Wireless	Cellcom

Copper Valley Telecom	Chariton Valley	Northwest Missouri Cellular

Sprocket Wireless	Strata Networks	Thumb Cellular

Please Select Your Wireless Carrier
U.S. Cellular	Verizon Wireless	Cellcom

Copper Valley Telecom	Chariton Valley	Northwest Missouri Cellular

Sprocket Wireless	Strata Networks	Thumb Cellular

Select your wireless carrier
U.S. Cellular	Verizon Wireless	Cellcom
Chariton Valley	Copper Valley Telecom	Northwest Missouri Cellular
Sprocket Wireless	Strata Networks	Bluegrass Cellular

Vehicle Monitoring Powered by Delphi (ACT212USCC on label)	Delphi Connect (ACT231 on label)	Delphi Connect with4G LTE™ Mobile Hotspot (ACT233L on label)	All other carriers


Purchase through U.S. Cellular	Purchase through Verizon Wireless	Purchase through Verizon Wireless	Contact your wireless carrier to purchase

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